Gov.om launches its smart app
The Ministry of Transport, Communications and Information Technology, represented by the Unified Government Services Portal, launched new digital projects and services during COMEX 2025, which was held at the Oman Convention and Exhibition Centre from 8 to 11 September.
In his opening speech, H.E. Dr. Ali bin Amer Al Shidhani, Undersecretary of the Ministry for Communications and Information Technology, said “His Majesty Sultan Haitham bin Tarik, may God protect and preserve him, has given great attention to technology, directing efforts to accelerate digital transformation and adopt artificial intelligence and advanced technologies to support the national economy and enabling the objectives of Oman Vision.
Dr. Al Shidhani, in his presentation, announced the launch of several technology projects during “COMEX 2025.” These included key initiatives in digital transformation such as the launch of 13 new services on the Unified Government Services Portal, a pilot version of the mobile app, and the portal’s new digital assistant.
The new services were distributed among 4 entities: the Ministry of Transport, Communications and Information Technology, the Royal Oman Police, the Ministry of Labour, and the Ministry of Higher Education, Research and Innovation. With these additions, the total number of services integrated into the portal has reached 36, alongside 3,114 services listed in the Unified Government Service Catalogue.
Ayoub Al Alawi, Head of the Government e-Services Department, at the portal, stated: “We are pleased at COMEX this year to launch the pilot version of the Unified Government Services Portal mobile application to make accessing government services easier. The application is designed with a smart, simple, and user-friendly interface that allows users to track the latest updates, and receive the most important notifications related to their submitted requests.”
The digital assistant was also launched to improve the user experience. It guides users through the portal and is available in both Arabic and English, making it easier to access services and get accurate, reliable information quickly and efficiently.
Since its launch in February this year, the Unified Government Services Portal has received 260,000 service requests, of which 255,000 have been completed, achieving a satisfaction rate of over 90%. This reflects a strong commitment to delivering high-quality digital services to users.
