The Authority Introduces QR Code Initiative
In line with its commitment to safeguarding consumer rights and empowering individuals to act independently, the Consumer Protection Authority has launched a project to distribute Quick Response (QR) codes in shopping centres. The first phase covers three commercial centres in Muscat Governorate, with plans to expand to more establishments across all governorates of the Sultanate of Oman in the coming stages.
This project aims to enhance the efficiency of field inspections, establish direct communication channels with consumers, and streamline regulatory operations — saving time and effort for inspectors. It also seeks to build an accurate, up-to-date database of retail stores and shopping centres, and expand to more locations nationwide.
As part of the implementation, two distinct QR codes are provided. The first connects consumers directly to the Authority’s services, enabling them to submit complaints and feedback quickly and easily. The second is dedicated to judicial enforcement officers, allowing them to digitally record commercial establishment data — replacing manual processes — and verify compliance with applicable laws and regulations.
Through this project, the Consumer Protection Authority continues to modernise its regulatory frameworks by adopting advanced technologies that keep pace with developments in consumer behaviour, retail sectors, and service channels, thereby ensuring compliance with national laws and reinforcing its role as the voice of the consumer.
