Electronic System for Filing a Complaint
The Telecommunications Regulatory Authority provides an electronic system that enables beneficiaries to file complaints against the services of telecommunications service providers in the Sultanate of Oman. The system manages all beneficiary complaints from automatic registration to resolution, with notification sent via text message at each stage.
The system is designed with easy and quick steps, part of the Authority’s effort to provide high-quality telecommunications services and protect beneficiaries' rights. To access the complaint form, users must visit the Telecommunications Regulatory Authority website, and log in to the platform. Once logged in, they can submit the complainant by entering details, such as name, contact number, and the number related to the issue. Users have to upload supporting documents, including invoices, service contract, complaint reference number, correspondence, communications, and a copy of the ID card or residence card.
The complainant will receive a notification confirming receipt of the complaint, along with a reference number for follow-up. The service provider will then review the complaint and may contact the complainant for additional information. The Telecommunications Regulatory Authority is committed to informing the complainant of the outcome. The electronic complaints system helps protect the rights of beneficiaries, whether citizens or residents, and allows complaints to be submitted in Arabic or English. Thus, the Authority supports the goals of Oman Vision 2040 in digital transformation, enhancing transparency and improving government services.
