Digital Services on the Muscat Governorate e-Services Portal

Muscat Governorate has integrated the e-Services Portal into its official website, marking a significant step in the digital transformation of government services. The portal is one of the governonrate’s key development projects, designed to enhance service delivery and provide the best service practices for residents.

When browsing the Muscat Municipality website, users can access the e-Services Portal from the top of the page. The services are categorized into electronic payment services, inquiry services, and new requests. The digitization of dozens of services has made processes more efficient and accessible, improving overall performance and workflow within Muscat Municipality. The portal also provides users with step-by-step guidelines and detailed procedures. Before proceeding, users can review the service description, required documents, and application method.

Visitors to the website will also find a customer service guide, which explains the application process for services provided by the governorate. The process begins with gathering request details and required attachments before submitting the request through the customer service system. The request is then categorized based on a classification code established by the National Records and Archives Authority, covering various types of requests such as financial assistance, inquiries, or complaints. If any attachments are missing, the relevant department contacts the applicant for completion. A case summary is then prepared before forwarding it to the unit head for further processing.