Get help using the portal

Online Services

First: Search for the service using the search bar, or find it by category on the Services page.
Second: Select the service to view its requirements, conditions and other details.
Third: Click the start service button after signing in to verify your identity.
Lastly, when the service application form opens, fill in the required information and submit it.

Yes. You must sign in to apply for services through the portal.
You do not need to sign in if you only want to browse services and read their requirements and details.

You can apply for a number of government services through the portal without visiting the relevant entity. These e-services are grouped on the Unified Services page and are constantly expanding.
The portal also includes other government services that require you to complete some steps at the entity’s office or on its own website. You can still use the portal to find these services in one place, search by category, and view their details in a clear and organized way.

Yes. If you leave the service page before you finish, the portal automatically saves the information you have entered, so you can return and complete it later.

You can track all transactions from My Account page on the portal. There you can see the current status and details of each request. You will also receive notifications and alerts when a service is completed or when its status changes.

Using the Portal

Yes, you can download Gov.om app on your mobile from:

• - Apple App Store (iOS)
• - Google Play Store (Android)
• - AppGallery (Huawei)

Yes. You can change the language from the bar at the top of the screen, enable notifications and choose the type of alerts you receive from the Notification Settings after signing in, in addition to increasing the font size and changing its colour.

E-Payment

Yes. You can pay service fees online through Gov.om website or the mobile app.

You can pay service fees using: debit cards, credit cards (Visa/Mastercard), approved international cards and local wallet cards.

It depends on the refund policy of the service provider.

No. The portal does not charge any additional fees, but some banks may apply a small transaction fee.

You will see a confirmation message after payment and you can also review the transaction receipt in My Account page on the portal.

First, check your card balance and your internet connection. If the issue continues, please contact us for support.

Support for People with Disabilities

The portal follows the international accessibility standards to make it easier for everyone to use government services. This includes:

• - A simple and accessible design for all
• - Clear and straightforward language
• - Keyboard navigation support
• - Alternative text for images

For more, visit the Accessibility page.

Yes. The portal includes a video library for users with hearing disabilities, featuring guidance videos with sign language interpretation.

Security and Privacy

The portal protects your data using modern encryption and security measures. All information is transmitted over the HTTPS protocol to keep it secure while browsing and using services.

Yes. You can review and update your information at any time through Personal Settings page. 

No. The portal only shares your data with your consent or in cases allowed by Omani law. It follows a clear and strict privacy policy that outlines how data is collected and used. You can read it in the Privacy Policy  page.

The portal automatically stores some activity data for security and performance purposes only. This information is not shared with any external parties.

Yes. You will be notified immediately and guided through the steps to help protect your account.

Change your password immediately, then contact us for support.

Contact and Support

You can reach us through:
WhatsApp: +968 98919288
Email: support@gov.om

You can send us through the Feedback Hub page after signing in. You can also use report a problem link at the bottom of any page, or contact us by WhatsApp or email using the details above.

Contact us via the WhatsApp or email above, or use the Report a problem link at the bottom of the page. Please include detailed information and a screenshot if possible, to help us fix the issue faster.

Yes. The portal offers a virtual assistant that gives instant replies and helps you find and use services easily. You can access it by clicking the blue icon on the side of the screen after signing in.