ePayment gateway FAQs
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ePayment gateway FAQs
e-Payment gateway FAQs
1- What is an e-payment?
e-payments are a payment method that allows funds to be electronically withdrawn from your bank account using your bank debit or credit card.
2- Who can make an e-payment?
Any debit/credit card issued in Oman can be used for e-payments by anyone using e-services of Government Unified Platform (gov.om).
3- Is there a fee for making e-payments?
No. Making an online payment is a free service that is convenient and does not charge any additional fees.
4- What happens when I make an e-payment on a weekend or public holiday?
The service is available online, however, it is not enabled in the period between 11:00 pm – 1:00 am temporarily. You will not be interrupted from doing an online payment unless gov.om or payment provider has a maintenance on services.
5- Is the e-payment gateway secure?
Yes, the e-payment gateway uses advanced encryption and security protocols such as SSL and PCI DSS compliance to ensure that your payment information remains safe and confidential.
6- How do I know my payment was successful?
Normally, when you make a payment, you will be redirected to the receipt page of the application, which will show you the status of your transaction. Upon successful payment, you will be notified with an SMS and Email from the gov.om.
7- Can I cancel the payment or refund the amount?
Cancellation and refund policies depend on the service. Please refer to the specific service's terms and conditions or contact gov.om for assistance.
8- Whom do I contact for e-payment-related issues?
For payment-related issues, contact the gov.om’s support team through the "Contact Us" section. Provide your transaction ID for quicker resolution.
