Privacy Policy & Terms

The Governmental Unified Platform in the Sultanate of Oman is committed to safeguarding user privacy and ensuring the confidentiality of information collected while using the platform. This privacy policy outlines how personal data is collected, used, shared, and protected in accordance with best practices and internationally recognized security standards.

By using this platform, you agree to the terms of this policy. The Ministry of Transport, Communications, and Information Technology reserves the right to update or modify this policy at any time without prior notice.

The portal values its user trust and is committed to protecting privacy. No personal information is collected unless voluntarily provided during specific processes. Personal data is used to facilitate access to services, features, or information on the portal. By using the portal, you agree to this privacy policy.

Personal data refers to any information that identifies or can identify a user, such as name, address, or phone number, similar to what is required when visiting a government department.

Additionally, the portal collects certain non-personal information for statistical purposes, including computer name, browser type, visit dates, and pages accessed. This data is used solely to improve the user experience and is not intended to track individual movements. Users may also be invited to participate in voluntary surveys, with non-participation having no impact on access to features or privileges.

Collected data is used to ensure service effectiveness, accurately respond to user needs, improve portal performance, and enhance offerings.

Emails and other submitted information may be retained or shared with relevant government entities as needed to process requests and improve service quality. Survey results are used only for specified purposes and will not be shared with third parties outside government entities without prior user consent. This ensures user privacy and prevents data from being used for commercial purposes.

The Ministry of Transport, Communications and Information Technology manages government-related records through an advanced file and document system. These records are handled in compliance with authorized powers and the approval of the Unified National Portal for Electronic Services.

Records submitted through the portal undergo rigorous processes, including registration, preservation, and security, and are retained as necessary for historical, administrative, financial, or legal purposes. The Ministry adheres to the highest governance and security standards to ensure data protection and proper management.

The portal’s pages and applications may use cookies, stored on your device to track information and streamline your experience. Data collected via cookies is treated like other collected data. Users can modify browser settings to reject cookies, receive alerts when sent, or delete them anytime.

GOV.OM prioritizes data protection by employing measures such as authentication, monitoring, auditing, and encryption to ensure the security of user information.

The portal may include links to external websites, including government and private sector sites. It is important to note that GOV.OM is not responsible for the content or privacy practices of these external sites. Users are encouraged to review the privacy policies of these linked sites.